Frequently Asked Questions

When do the doors open?

We open our doors one hour before the band is slated to play. Doors will not open until the band has finished with their sound check. Occasionally this means we open doors late.

What are the box-office hours?

We do not have a formal box-office at the venue, as we work from an off-site office. Stopping-in to buy tickets is only a good idea if you have really good luck. We are generally not at the venue. Tickets can be purchased over the phone or via our website. We understand this is an inconvenience for those of you who want to pay cash and apologize for the inconvenience to you.

Food at Tupelo?

An assortment of snacks and food items are available for purchase as soon as the venue is open. Our caterer, The Purple Puffin, makes hand crafted sandwiches and soups from scratch. For a full seasonal menu, check out their website here. For shows with theatre seating, you are welcome to eat at tables in the main part of our beautiful Victorian farmhouse before the show begins.

What is your BYOB policy?

Sometimes it's nice to sit back, relax, and have a drink while listening to great music. You can certainly do that at Tupelo Music Hall. Patrons 21 and over (we check ID’s) can bring in beer or wine (hard alcohol is not allowed); we'll supply the great music. Just remember to limit your alcohol intake to a safe and reasonable amount during your visit with us. We allow BYOB for all of our shows regardless of the seating arrangement. Please do not bring in alcohol to special children matinee performances.

A $3.00/per person BYOB fee (cash only) will be collected at the door and WILL ONLY affect our guests who chose to bring in their own Beer or Wine to Tupelo.  Non-Alcoholic beverages are sold at our concession and cannot be brought into the venue.  The fee applies to each person that will be drinking alcohol while at the venue and is a mandatory fee regardless of where you purchased the beer and wine or how much you are bringing in. You may bring in small coolers (six-pack and bag coolers only). No bags of ice that melt all over the place, no Styrofoam coolers.
The BYOB fee helps pay for cups, labor, insurance, and other items necessary to provide a safe and comfortable environment for us to be able to offer this service to you. 


The Drinkery wine & beer shop in the basement of Tupelo Music Hall is open during Tupelo performances. You are welcome to stop by The Drinkery to purchase your wine and beer before the show.

Can we bring in other food items?

We sell non-alcoholic drinks and food items at Tupelo. You are not allowed to bring non-alcoholic drinks or any food items.

 

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Seating?

Tupelo Music Hall offers seating for its performances based on the type of performance, number of expected guests and the comfort of our patrons. The types of arrangement generally fall into three categories: General Admission, Reserved Table Seating, and Reserved Theatre Seating. For more information on our seating arrangements, click here.

Picking-up tickets?

There are two types of tickets at Tupelo Music Hall. Physical tickets that are mailed to you and “will-call” tickets that you pick up the night of the show. If you don’t opt for tickets to be mailed at the time of purchase, your tickets will automatically be considered “will call”.

Unless you have some sort of “spam” software that won’t allow the confirmation to go through, you will receive an email confirmation upon successfully purchasing tickets. PRINT AND SAVE this email. Bring the confirmation to the show as proof that you have purchased tickets. Only this email is proof of your purchase. Don’t lose it.

SOLD OUT shows?

Yes, if a show is posted as SOLD OUT, it is true that there aren’t any tickets available through Tupelo Music Hall. We do not have a waiting list. We do not buy-back tickets already sold, and we cannot resell tickets for people who do not show up. Customers sometimes offer to sell tickets to shows they can no longer go to on our Facebook Group page. You are welcome to do that with shows you can no longer go to for whatever reason. All transactions through the page are the responsibility of the buyer and seller, and not Tupelo Music Hall.

 

Sometimes tickets become available because an artist doesn’t use the complimentary tickets given to them. This is the only situation in which we may have tickets at the last minute for shows that are advertised as Sold Out. The only way to get them is to arrive when doors open and hope you get lucky. We won’t oversell our shows so please don’t ask us to.

What if I cannot attend a show that I have purchased tickets for?

We fully recognize that sometimes life throws us a curveball and are aware of the fact that it stinks to buy tickets that you find yourself stuck with. Having said that, all sales are final. There are no refunds or exchanges for purchased tickets unless the show has been rescheduled or cancelled.

 

If you cannot attend a show but would like someone else to pick-up your will-call tickets, they will need your email confirmation to do so.

All ages shows?

Tupelo Music Hall is an all-ages venue. It is up to the parent to decide what is appropriate for their children to see. EVERYONE needs a ticket. No lap kids please.

 

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Dress Code?

Casual attire is appropriate. Wear what makes you comfortable, as long as it's not your birthday suit. (Shoes and shirts required, too.)

Handicap Facilities?

Tupelo Music Hall is fully handicap accessible. The wheelchair entrance is at the rear of the building.

How do I get there?

Click here for Directions to Tupelo Music Hall.

Parking?

All parking at Tupelo is first-come first-served. Parking is convenient and free. There is overflow parking on the street. Please respect our neighbors when you park off-premises. Please do not park on Young Road (front of building), as fire trucks cannot enter the narrow road if cars are parked there.

Hotel Suggestions?

There are two hotels in the area that will give you a special discount if you ask for the “Tupelo Rate” These hotels are:

 

The Fairfield Inn by Marriott (Manchester) 603-625-2020
The Sleep Inn (Londonderry) 603-425-2110

Cameras and recording?

Generally, you are allowed to bring a camera to our shows. However, NEVER do we allow flash photography during a show. We do not allow videotaping of any kind without advanced consent from the artist. Taking of numerous pictures and obstructing the view of another patron to take a picture is not allowed. When the artist allows it, you may only record a show if you can do it without being in the way of other patrons. Patrons are not allowed to hook-into our soundboard to record. Our policy may be changed at any time without notice if it the artist deems it necessary for their particular show.

Do you cancel shows due to inclement weather?

Our inclement weather policy is simple. If the traveling artist can get to Tupelo Music Hall for the show, we hearty New Englanders can too. In these cases, the show will go on. Only if an artist cannot get to the venue will we ever cancel a show. We do not issue refunds for those who choose to stay home when the weather isn’t so good.

Is smoking allowed?

Tupelo Music Hall is a non-smoking facility. Smokers are welcome to smoke outside.

Booking an artist?

If you are looking to book an artist into Tupelo Music Hall, send us an electronic press kit to booking@tupelohall.com or mail a kit to: 2 Young Road, Londonderry, NH 03053. Please don’t call the box-office looking to play the room without sending us information first. We will not book anyone who does not have a legitimate press kit that has been reviewed.

 

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Tupelo Music Hall Policies

• Patrons without shoes or shirts are not permitted to enter.

 

• All tickets are issued subject to the terms and conditions of Tupelo Music Hall.

 

• No admission without a ticket. To purchase tickets, orders may be left via telephone at 603-437-5100. Someone will return your call to take your credit card information. You can also buy your tickets at the door before the performance... Or order tickets on-line by clicking on the BUY NOWbuttons.

 

• The Management reserves the right to change the program in exceptional circumstances, such as the illness of an artist(s), traffic congestion, or weather.

 

• The Management reserves the right to refuse admission or to eject a ticket holder for behavior likely to cause damage, injury, nuisance or annoyance or for failure to comply with the reasonable requests of the Management.

 

• No money will be refunded or tickets exchanged unless an event is cancelled or postponed.

 

• The use of cameras or recording equipment may be prohibited. When an artist requests a 'no camera' policy, it will be adhered to by the Tupelo Music Hall staff.

 

• The Management does not accept responsibility for loss or damage of personal property brought into the venue.

 

• Under no circumstances will the Management be liable for unforeseen or indirect loss.

 

• Electronic Devices —As a courtesy to the performers and other patrons, please turn off all audible electronic alerts during performances.

 

• No simulated smoke, fog, pyrotechnics, or any other special effects are permitted.